Error codes

Payment

HTTP 201

Status	Reason	Message	Action
AUTHORIZED	–	Transaction approved	–
PARTIAL_AUTHORIZED	–	Partial amount approved	–
AUTHORIZED_PENDING_REVIEW	AVS_FAILED	Approved; failed AVS	Review
AUTHORIZED_PENDING_REVIEW	CONTACT_PROCESSOR	Approved; contact bank	Obtain auth code
DECLINED	EXPIRED_CARD	Card expired	Update payment method
DECLINED	INSUFFICIENT_FUND	Insufficient funds	Use different payment
AUTHORIZED_RISK_DECLINED	SCORE_EXCEEDS_THRESHOLD	Declined by fraud rules	Retry
PENDING_AUTHENTICATION	AUTHENTICATION_REQUIRED	Authentication required	Authenticate & retry

HTTP 400

Status	Reason	Message	Action
INVALID_REQUEST	MISSING_FIELD	Missing required fields	Correct and resend
INVALID_REQUEST	INVALID_DATA	Invalid data provided	Correct and resend
INVALID_REQUEST	DUPLICATE_REQUEST	Duplicate request	Use unique reference
INVALID_REQUEST	CARD_TYPE_NOT_ACCEPTED	Card type not accepted	Contact bank
INVALID_REQUEST	PROCESSOR_UNAVAILABLE	Processor failure	Retry later
INVALID_REQUEST	INVALID_AMOUNT	Amount mismatch	Correct and resend
INVALID_REQUEST	INVALID_CARD_TYPE	Invalid card type/mismatch	Correct and resend

HTTP 502

Status	Reason	Message	Action
SERVER_ERROR	SYSTEM_ERROR	System failure	Check SDK docs
SERVER_ERROR	SERVER_TIMEOUT	Server timeout	Review in EBC
SERVER_ERROR	SERVICE_TIMEOUT	Service timeout	Review in EBC
SERVER_ERROR	INVALID_OR_MISSING_CONFIG	Config error	Contact support

Capture

HTTP 201

Status	Reason	Message	Action
PENDING	–	Successful transaction	–
INVALID_REQUEST	INVALID_MERCHANT_CONFIGURATION	Configuration error	Contact support
SERVER_ERROR	PROCESSOR_TIMEOUT	Processor timeout	Review in EBC

HTTP 400

Status	Reason	Message	Action
INVALID_REQUEST	MISSING_FIELD	Missing fields	Resend with correct fields
INVALID_REQUEST	INVALID_DATA	Invalid data	Resend with correct data
INVALID_REQUEST	DUPLICATE_REQUEST	Duplicate request	Use unique reference
INVALID_REQUEST	EXCEEDS_AUTH_AMOUNT	Exceeds authorized amount	New auth & capture
INVALID_REQUEST	AUTH_ALREADY_REVERSED	Authorization already reversed	No action
INVALID_REQUEST	TRANSACTION_ALREADY_SETTLED	Transaction already settled	No action
INVALID_REQUEST	INVALID_AMOUNT	Amount mismatch	Correct & resend
INVALID_REQUEST	INVALID_PAYMENT_ID	Invalid request ID	No action
INVALID_REQUEST	MISSING_AUTH	No matching authorization	Request new auth
INVALID_REQUEST	TRANSACTION_ALREADY_REVERSED_OR_SETTLED	Already reversed/settled	No action

HTTP 502

Status	Reason	Message	Action
SERVER_ERROR	SYSTEM_ERROR	System failure	Handle retries
SERVER_ERROR	SERVER_TIMEOUT	Server timeout	Review in EBC
SERVER_ERROR	SERVICE_TIMEOUT	Service timeout	Review in EBC
SERVER_ERROR	INVALID_OR_MISSING_CONFIG	Config error	Contact support

Reversal

HTTP 201

Status	Reason	Message	Action
REVERSED	–	Successful transaction	–
SERVER_ERROR	PROCESSOR_TIMEOUT	Processor timeout	Review in EBC

HTTP 400

Status	Reason	Message	Action
INVALID_REQUEST	MISSING_FIELD	Missing fields	Resend with correct fields
INVALID_REQUEST	INVALID_DATA	Invalid data	Resend with correct data
INVALID_REQUEST	DUPLICATE_REQUEST	Duplicate request	Use unique reference
INVALID_REQUEST	PROCESSOR_UNAVAILABLE	Processor failure	Retry later
INVALID_REQUEST	AUTH_ALREADY_REVERSED	Authorization already reversed	No action
INVALID_REQUEST	TRANSACTION_ALREADY_SETTLED	Already settled	No action
INVALID_REQUEST	INVALID_AMOUNT	Amount mismatch	Correct & resend
INVALID_REQUEST	INVALID_PAYMENT_ID	Invalid request ID	No action
INVALID_REQUEST	MISSING_AUTH	No matching authorization	Request new auth
INVALID_REQUEST	TRANSACTION_ALREADY_REVERSED_OR_SETTLED	Already reversed/settled	No action

HTTP 502

Status	Reason	Message	Action
SERVER_ERROR	SYSTEM_ERROR	System failure	Handle retries
SERVER_ERROR	SERVER_TIMEOUT	Server timeout	Review in EBC
SERVER_ERROR	SERVICE_TIMEOUT	Service timeout	Review in EBC
SERVER_ERROR	INVALID_OR_MISSING_CONFIG	Config error	Contact support

Refund

HTTP 201

Status	Reason	Message	Action
PENDING	–	Successful transaction	–
INVALID_REQUEST	INVALID_MERCHANT_CONFIGURATION	Configuration error	Contact support
SERVER_ERROR	PROCESSOR_TIMEOUT	Processor timeout	Review in EBC

HTTP 400

Status	Reason	Message	Action
INVALID_REQUEST	MISSING_FIELD	Missing fields	Resend with correct fields
INVALID_REQUEST	INVALID_DATA	Invalid data	Resend with correct data
INVALID_REQUEST	DUPLICATE_REQUEST	Duplicate request	Use unique reference
INVALID_REQUEST	INVALID_CARD	Invalid account number	Use different payment
INVALID_REQUEST	INVALID_AMOUNT	Amount mismatch	Correct & resend
INVALID_REQUEST	CAPTURE_ALREADY_VOIDED	Credit for voided capture	No action
INVALID_REQUEST	ACCOUNT_NOT_ALLOWED_CREDIT	Stand-alone credits not allowed	Use follow-on credit

HTTP 502

Status	Reason	Message	Action
SERVER_ERROR	SYSTEM_ERROR	System failure	Handle retries
SERVER_ERROR	SERVER_TIMEOUT	Server timeout	Review in EBC
SERVER_ERROR	SERVICE_TIMEOUT	Service timeout	Review in EBC
SERVER_ERROR	INVALID_OR_MISSING_CONFIG	Config error	Contact support

Void

HTTP 201

Status	Reason	Message	Action
VOIDED	–	Successful transaction	–
INVALID_REQUEST	INVALID_MERCHANT_CONFIGURATION	Configuration error	Contact support
SERVER_ERROR	PROCESSOR_TIMEOUT	Processor timeout	Review in EBC

HTTP 400

Status	Reason	Message	Action
INVALID_REQUEST	MISSING_FIELD	Missing fields	Resend with correct fields
INVALID_REQUEST	INVALID_DATA	Invalid data	Resend with correct data
INVALID_REQUEST	DUPLICATE_REQUEST	Duplicate request	Use unique reference
INVALID_REQUEST	INVALID_AMOUNT	Amount mismatch	Correct & resend
INVALID_REQUEST	NOT_VOIDABLE	Not voidable	No action

HTTP 502

Status	Reason	Message	Action
SERVER_ERROR	SYSTEM_ERROR	System failure	Handle retries
SERVER_ERROR	SERVER_TIMEOUT	Server timeout	Review in EBC
SERVER_ERROR	SERVICE_TIMEOUT	Service timeout	Review in EBC
SERVER_ERROR	INVALID_OR_MISSING_CONFIG	Config error	Contact support

Validation Response

Name	Reason	Scope	Default Message
INVALID_MERCHANT	AUTHENTICATION_FAILURE	Request/Auth	Merchant authentication failed.
INVALID_TRANSACTION	INVALID_REQUEST	Request	Invalid transaction/request.
INVALID_AMOUNT	INVALID_FIELD	Field	Invalid amount.
INVALID_CARD	INVALID_FIELD	Field	Invalid card or reference ID.
FORMAT_ERROR	INVALID_FIELD	Field	Request format error.
FIELD_TOO_SHORT	FIELD_TOO_SHORT	Field	Field value is too short.
FIELD_TOO_LONG	FIELD_TOO_LONG	Field	Field value is too long.
MISSING_REQUIRED_FIELD	MISSING_FIELD	Field	Required field is missing.
EXPIRED_CARD	VALUE_EXPIRED	Field	Value has expired.
ISSUER_INOPERATIVE	DECLINED	System	Issuer unavailable / declined.
ROUTING_ERROR	SYSTEM_ERROR	System	Routing / network error.
DUPLICATE_TRANSMISSION	INVALID_REQUEST	Request	Duplicate request detected.
RECONCILE_ERROR	SYSTEM_ERROR	System	Reconciliation error.
SYSTEM_MALFUNCTION	SYSTEM_ERROR	System	System malfunction.